Privacy Policy

Effective Date: 1/1/2025

Lapis Counseling (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Lapis Counseling  collects and uses information about you when you opt-in to receive SMS messages from us.

Information We Collect

When you opt-in to receive SMS messages, we collect:

  • Your phone number

  • Consent to send SMS messages

  • Your email address

  • Your basic contact information

  • Your messaging history

How We Collect Your Information

We may collect your information directly from you, such as when you complete a form or contact us; automatically, such as when you interact with our website; or from others, such as when we receive information about you from third parties.

How We Use Your Information

We use your information to:

  • Send you the SMS messages you’ve opted in to receive

  • Provide updates and/or other relevant content based on your preferences

  • Choices and Controls

  • To operate our business

Disclosures of Your Information

We may disclose your information to our affiliated companies; to third party service providers, business advisors, or consultants who provide services to us; in connection with a merger, acquisition, reorganization, restructuring, financing transaction, or sale of assets; as required by law or administrative order; to assert claims or rights or to defend against claims.

We do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes.

Protection of Information

We take steps to protect your information against unauthorized use or disclosure.

Updates

We may periodically update this privacy policy. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website before the change becomes effective. We encourage you to periodically review this page for the latest information about our privacy practices.

How to Contact Us

You can reach us by texting the word HELP for support to 614-689-0700. You may also contact us directly at lapis.counseling@gmail.com.

Terms and Conditions

Effective Date: 1/1/2025

By opting in to receive SMS messages from Lapis Counseling  (“we,” “us,” “our”), you agree to these Terms and Conditions (Terms). 

SMS Messaging Service 

By providing your phone number, you consent to receive SMS text messages from Lapis Counseling for appointment reminders, feedback, and general two-way communication about your relationship with Lapis Counseling.

Message and Data Rates may apply. 

Message Frequency:
You will receive more than one message from us unless you opt out. While messaging frequency varies, you will likely receive messages pertaining to your account with us as you request or up to four messages per month. We reserve the right to alter the frequency of messages at any time to increase or decrease the total number of messages. The company and carriers are not liable for delays or undelivered messages. 

Message and Data Rates:
Message and data rates may apply based on your mobile carrier’s terms. 

Privacy Policy:
Your information will be handled in accordance with our Privacy Policy which we provide in paper form. 

Cancellation/Opt-Out Instructions:
You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed. Help/Customer Support Text the word HELP for support. You may also contact us directly by phone at (614) 689-0700 or by email at lapis.counseling@gmail.com

Liability:
We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.